July-10 our Lowest Price Guarantee rocks !! - DriveNow :-)
July-10 I would like to thank Alana who has been absolutely wonderful, I have had a reply to queries within a couple of minutes every time, I wish every person I dealt with was as great as her. - Diane C. - W.A.
June-10 There was a promotion discount included on your site which no other site took into account... unless you know of the coupon code yourself !! Well done and thank you. - Monica W.
June-10 upon car hire pick up, all was as it said on drivenow print out, very happy car service, they adhered to the price that drivenow gave - Brenda C-S.
June-10 we liked the way all options were shown on the screen at once making choosing the appropriate option very easy in deed - Robert McL. - N.Z.
June-10 Touch down, clear Custom & Immigration within 15 mins. Zoom!zoom. No hassle no waiting, efficient process and an upgrade. What a terrific week of holidaying in OZ make us remember for life - Heman B.
June-10 I was running very short of time and wanted the cheapest rental I could get. Going to your site meant I only had to go to one site instead of checking all the rental companies out individually. - Margaret F. ACT
June-10 Clear comparison quotes - detailing each car companies additional fees for insurance etc. Allowed me to compare total prices rather than base quotes. - Samantha S.
June-10 Excellent Customer Service, very polite and nice People to deal with. I changed my mind to to reduce the excess. Nothing was too much of a trouble. - Lawrence J. Vic.
June-10 the fact that you help us to compare prices easily and not needing to pay to make a reservation first was a good attraction. - Siew H L
May-10 Comprehensive list of all significant potential costs per hire company - easy comparison and no unexpected extras. Site option calculations were complete and consistent - we couldn't fault it, trick it or confuse it! Well done. - Rosemary M.
May-10 It brought another car rental company to my attention that I had never heard of before, Quick and simple to use with easy date/time amendments without the need to 'restart' the whole process. - Adam F.- Tas
May-10 Comparison of rates between all rental companies a great help, layout is simple and effective to use, Bonus offers provided great economy to our rental / money saved - Chan T - NSW
May-10 I liked the ease of selecting the "best deal" on the day, the site also makes it very easy to compare like against like - Elizabeth D - QLD
May-10 I am happy with the service form DriveNow.There is always a prompt reply from any enquiries I make. The fact that you could compare the prices from all the hire car companies was a bonus, It was a good way to save money by making a booking 2-3 months before travelling - John L - Syd
May-10 It was good to see all the options - but then also be able to click for further info - ie, re charges for extra drivers, mileage costs etc and the reduction excess rates etc - Bronwyn W - Mel
May-10 The easy comparisons, Clear, Database worked well. - Penny D. - WA
May-10 easy to initiate sarch for vehicle, price you see is price you pay, displays multiple options - Todd S.
May-10 I have already used DriveNow for another booking for November 2010. - Peter B. - QLD
May-10 I got a fantastic price considering I booked during Easter; altering my booking was quick and easy. - Scott McI. - MEL
Apr-10 Booked online at 11.50pm for the following day… very quick response, pickup and confirmation within minutes. - Kong L.Y. - Vic.
Apr-10 It was user friendly and then connfirmed everything straight away, thanks. - Eric A. - W.A.
Apr-10 Full range of companies ( Red Spot ) came up on screen, easy to compare and select. - Doug H. - N.Z.
Apr-10 let me say how impressed I have been with your very prompt and thorough replies to our emails. They have helped us to feel confident that we are dealing with a professional, reliable company... - Richard C. - bme
Apr-10 great comparison of rental companies. exactly what i was after, a cheap small car to get around in. - Tanya M. - QLD
Apr-10 It all worked brilliantly, I am amazed that I can arrange and pay for ( Campervan ) hire and turn up at the vehicle park and find everything ready as planned. Will definitely do it again - John P. - syd
Apr-10 No booking fee, only pay when I pick up my car. realtime booking with the car company, really fast. - Reinier L. - nsw
Apr-10 I'm so glad my friend told me about DriveNow! Up to date information from car hire companies - Tamyka B. - QLD
Apr-10 Simple to use The price you see is the price you pay - Robert S. - bne
Apr-10 The site was easy to search, book and confirm. Documentation was not excessive and the rental as a whole was an excellent experience. We have and will continue to recommend this service to friends, colleagues and family. - Shelley N. - N.T.
Apr-10 the experience was great - no surprises, no hidden fees and I was happy with the vehicle I rented. good links to the types/makes of cars and prices - Kirsten B. - syd
Apr-10 great prices and good selection! better than all the other sites! - George M - hba
Apr-10 (drivenow) Helped me save around $50-80 - Tanya U - Vic
Apr-10 You have the vehicle package set up well. We hired a 4 berth Britz and found that the van was set up with all the requirements needed. Thank you for making our holiday great. - Graham & Yvonne
Mar-10 It's a good service which meets my time restrictions. Quick and easy to use. - Dorreyelle C - N.T.
Mar-10 I chose a vehicle and supplier based on price. I saw it had an associated "upgrade" which I didn't really expect would come through. It did and I was impressed - Christopher B - Vic
Mar-10 I was unable to find a big enough car & had called around a lot. Drive Now found one for me. - Emma C - perth
Mar-10 Price was very competitive. Alot cheaper on your site than the actual Budget website - price is the main decider on choosing a rental car for our holidays - Gabrielle McD - Vic
Mar-10 Courteous and prompt responses to my emails was impressive. - Brian M - perth
Mar-10 I found one of your rentals that was cheaper through you than through Europcar themselves ... I appreciate that. - Ian & Jenny J - bne
Mar-10 I use your site every time I rent a car in Sydney. It is the most practical and a one-stop shop in terms of comparing prices across companies. - Vikki F - syd
Mar-10 Showed all the major car rental company's prices up against each other. Excellent layout. - James M - QLD
Mar-10 Availability of full information including Damage Excess, credit card fees. Very helpful - Robert S - QLD
Mar-10 The Prices and friendly service offered was a pleasant experience - Diane M - N.T.
Mar-10 Your site instructions were precise and easy to follow within a short duration we had a a suitable vehicle and confirmation in writing, this really was achievement. - Dennis John - N.Z.
Mar-10 The rental car company were courtious and honoured their agreement in every way. - Dennis N - N.Z.
Mar-10 I love your efficiency, we extended the rental in the last minute and you managed to assist us well and truly. - Brendan W & Izzy
Mar-10 It is reliable, when we arrived at Budget the vehicle was ready and waiting and we were on our way with no fuss. - Bryan L - Vic
Mar-10 Have been using DriveNow for several years and have never experienced a problem with a booking. - Janis C - NSW
Feb-10 all motorhome suppliers annd configurations in one location. - Ian N - WA
Feb-10 Easy to book, upfront payment not required which helps financially. (Campervan) - Tomas S - QLD
Feb-10 customer service was also excellant. site was easy to follow. - Deszree E - melb
Feb-10 Clear and easy to understand graphic comparison between companies; had the detail i required. - Peter C - QLD
Feb-10 The bonus free upgrade. (…is why DriveNow is good ) - Philip J - NSW
Jan-10 All costs including fees were included in the quote. Therefore no surprise fees added. - Roger S - WA
Jan-10 extremely helpful to all my inquiries, bookings processed quickly and in a friendly manner. Best customer service I have recieved in a long time ! - Philip C - Vic
Jan-10 Stating the partners ie. frequent flyer points; Comparing vehicle types & costs. - Michael T - WA
Jan-10 easy, no fuss, got exactly what i wanted plus price of everything was up front. - robert m - SA
Jan-10 The details and images of the (Campervans) were most helpful and definitely influenced our decision. - Phil L - NSW
Jan-10 I particularly liked the help your customer service team gave me with car seats for my little boy. I would definitely recommend the site and use it again. - Megan S - N.Z.
Dec-09 the cheapest and easiest to book through. no delays and always happy to help if i ring. gives you all options at once easy to find details. - anthony b - N.T.
Dec-09 This is the 4th time we have used your site and will surely be using it again. - Carmenita G - QLD
Dec-09 finding special deals for one way travel - Andrew K - QLD
Dec-09 Cheaaper than booking direct. - Isabel H - N.Z.
Dec-09 You had cars available when the rental car companys showd none. - Geoffrey H - QLD
Dec-09 At the check-in the customer service rep said that we had a very good deal !! - Terry McM - Vic
Dec-09 Alerted me to Hertz 3 days for 2 offer, which other sites didn't ! - James K. NSW
Dec-09 Good clear comparisions of major companies. No extra costs involved. - Maverick WLG - N.Z.
Dec-09 Hassle free. Stress free. User friendly. - Chew Hee Q. HBA
Dec-09 I had to chang my booking twice. The service I received was prompt and efficient with no hidden costs and the excess reduction explained prior to collection. - Carl AKL - N.Z.
Nov-09 I was able to pre-arrange an infant seat (at the same time as booking). - Pamela L. ACT
Nov-09 Thanks Candy ! I just wanted to say how much I appreciate the information I have received; this has been my first contact with DriveNow and I am very satisified with the service. - Claire C-B.
Nov-09 The total cost is readily displayed; You've never let me down yet ! - Lindy R. ADL
Nov-09 Put you on my favourites last time, went straight to it and got the best deal. - Peter McH. BNE
Nov-09 I needed my booking amended and the girl I spoke to on the phone at DriveNow (Alana) was excellent - very good customer relations skills. - Michael W. CNS
Nov-09 When I commented that we may not be on the nominated flight I received a very informative email & phone number to avoid a no-show… - Qantas staff - cont'd.
Oct-09 I always put this info on all bookings and you are the only company to ever advise me on what to do. Thank you. - Ian M. PER
Oct-09 A great site, well done; you gave me the best price on a Hobart rental, $200 cheaper than booking direct! I will certainly pass your details about. - Les C. Bateman Bay
Oct-09 Anna, thank you so much for the trouble you went to when I was unsure of how to manage the drop off in Hervey Bay. - cont.
Oct-09 It was wonderful to know that DriveNow is staffed by people with hearts & not just another automated site. THANK YOU. - Vicki C.
Oct-09 Great web site; makes comparing companies/cars very easy. - Stuart W.
Oct-09 Hi Candy, thanks very much. What a great site for booking rental cars. I will definitely use it again. - Ian G.
Sep-09 Used this service last weekend - it's brilliant! - James Mac.
Sep-09 I was very happy with the service and would definately use it again when the need arises. Thanks Alana !!! - cont.
Sep-09 I emailed some questions I had about insurance and immediately received answers which was terrific and very helpful. - Jennifer H.
Sep-09 You're site is probably the best one out there so keep up the good work. - Ingo
Sep-09 Thanks very much. What a great site for booking rental cars. I will definitely use it again. - Ian G.
Sep-09 I have spent over an hour looking at all major sites - using a discount voucher from Entertainment book which is supposed to be the best value - I booked with you as your site gave me a deal over 10% cheaper than the best I could find in an hour! - Bill T.
Aug-09 Just keep offering the fantastic prices! It cost me $82 in a taxi to get to melbourne airporte and I spent $103 on a Holden Statesman for 3 days in Sydney through your company. - Andrew
Aug-09 I had used DriveNow at Easter and we had a problem with (a supplier not) honouring our rate but to DriveNows credit, they fixed it . Thank you great customer service and happy to use your service. - Geoff
Aug-09 Ease of booking and I wanted reliability of service and the feeling of security - Lynette
Aug-09 The comparison in prices was impressed me. As pensioners we are looking for the best deal your site done that - Colin
Aug-09 We were delighted with the service at pick-up. The car was brand new and very comfortable, and drop-off was easy. Thank you! We will be booking again with you very soon! - Virginia
Aug-09 I thought your web site and service were great, I had a query and emailed through and this was answered very promptly. Well done and thank you - Mechelle
July-09 Extremely user friendly, for the not so savvy internet user! Increased confidence in booking services from the internet - Tony
July-09 The screen format was user friendly where you could see all companies, car makes and prices and the cheapest was highlighted - all in one screen, making comparisons very easy - Shelley
July-09 Basically your website worked well. No bugs or lagging in loading. I really hate a bad website that doesn't function properly - Su
July-09 Clear statement of inclusions, additional costs and options.Comparrison between different companies for the same vehicle. very user friendly and efficent service! - Sharyn
July-09 Good to be able to book baby seat online. - Jonathon
July-09 links worked. site user friendly; inforamtion displayed well. response good - Jennifer
Please find below, helpful notes to step you through the simple DriveNow™ booking process.
Here you can select a Vehicle Type and Pick Up location then click on 'SEARCH'.
You will then be presented with a selection of vehicles available at the Location chosen, listing the prices for the next 2 weeks. You can click on the 'SUPPLIER' logo to find out more about a Supplier. Once you are ready to proceed, click the 'VIEW' button relevant to the vehicle you would like to rent.
Remember - the price you see is the price you pay ... Drive Away ...
Prices shown on DriveNow™ include all Taxes, Duties, Airport Fees and Standard Insurance. Please note that the per hire charges are included on the booking page before you complete your booking.
Now you will see the full details of the offer from the Rental Company. There may be more than one offer on this page, reflecting such things as minimum days rental, age requirements, Mileage, pick up and drop off locations and times. Select the vehicle you wish to rent and click 'BOOK' to finalise your booking.
Enter your final Pick Up & Drop Off details, dates of rental, the driver details and your credit card details. Card details are either used for payment via our secure internet payment service at the time of booking, or simply to secure your booking (with payment made to the supplier on pick up). You will be notified on the booking form, should you be required to make payment to the supplier.
Some suppliers enforce non-refundable booking conditions. Details are contained in our Terms & Conditions page and we require your acknowledgement that your have read, understood and agree to these terms and conditions before your booking is processed.
You will receive an online confirmation of your booking, which can be printed as a receipt. You also receive a confirmation email. We immediately confirm your booking electronically with the supplier. You do NOT need to telephone to confirm your booking. Note: Where pre-payment is not made to DriveNow™ , you will receive an additional confirmation email from the supplier.
Click here to modify or cancel a booking Note - this is governed by our Terms & Conditions and amendment or cancellation fees may apply depending upon the rental company. Please note that DriveNow does not charge cancellation or amendement fees but is obliged to pass on any fees as directed by the rental vehicle supplier. Generally Car rental companies no longer charge cancellation fees.
Here are the answers to the questions we are asked most often. Should you have a question not detailed, please do not hesitate to contact us.
Are there any hidden charges in your rates?
No - as long as you meet the minimum age requirement, we have ensured that the price you see is the price you pay ... Drive Away ... Your final booking screen details all the inclusions that make up the price you pay. As well as these inclusions, we also detail any optional charges, which include:
How old do I have to be to hire a car?
You must be at least 21 years of age, with a current and full Australian or International drivers licence, written in English to book motor vehicle rental in Australia. Probationary Licences are not accepted. Most of the prices displayed are for drivers over 25 years of age. If you are under 25 years of age, at the rental collection point you may: (i) be asked to pay a surcharge to complete the rental agreement, (ii) have your rental agreement denied and your booking cancelled. (refer to our cancellation policy)
Where can I pick up my vehicle?
You can collect your vehicle from the location listed where you view your selected vehicle type. If you're not sure what that is, check your confirmation e-mail for all of the details. What is your policy on matching rates?
Where do I drop off the vehicle?
Your confirmation e-mail has your entire drop off details listed under "Drop Off". This list includes place, date and time for the drop off.
Can I request additional equipment, such as Baby Seats, Ski Racks etc.?
Yes - These requests are made at the time of booking. They are not guaranteed until the Motor Vehicle supplier has confirmed this to you via email.
Do you keep my credit card information?
For pre-paid bookings, your credit card details are sent in encrypted form to the bank, and are processed by them. For non pre-paid bookings, your credit card details are used to secure your booking, payment is made to the supplier upong pick-up of your vehicle.
What kind of licence do I need?
If you're over 18 years old and the holder of a valid international drivers' licence or a current open local licence, you're eligible to drive in Australia.
What companies is DriveNow™ affiliated with?
Our suppliers are Budget, Hertz, Apollo, Europcar, Thrifty, Avis, Britz, Backpacker Kea Campers, Maui Motorhomes and Redspot.
How do I know it's secure to book online?
Check out our Security and Privacy page
DriveNow™ welcomes any feedback you may have. We're dedicated to making this site the best it can be for our customers. If you feel we offer a valuable and useful service, remember to tell your friends about DriveNow™. If you have any questions or comments about the services we offer, please don't hesitate to contact us by email at savemore@drivenow.com.au or by phone on 1300 547 214 or +61 3 9095 7460.