July-10 our Lowest Price Guarantee rocks !! - DriveNow :-)
July-10 I would like to thank Alana who has been absolutely wonderful, I have had a reply to queries within a couple of minutes every time, I wish every person I dealt with was as great as her. - Diane C. - W.A.
June-10 There was a promotion discount included on your site which no other site took into account... unless you know of the coupon code yourself !! Well done and thank you. - Monica W.
June-10 upon car hire pick up, all was as it said on drivenow print out, very happy car service, they adhered to the price that drivenow gave - Brenda C-S.
June-10 we liked the way all options were shown on the screen at once making choosing the appropriate option very easy in deed - Robert McL. - N.Z.
June-10 Touch down, clear Custom & Immigration within 15 mins. Zoom!zoom. No hassle no waiting, efficient process and an upgrade. What a terrific week of holidaying in OZ make us remember for life - Heman B.
June-10 I was running very short of time and wanted the cheapest rental I could get. Going to your site meant I only had to go to one site instead of checking all the rental companies out individually. - Margaret F. ACT
June-10 Clear comparison quotes - detailing each car companies additional fees for insurance etc. Allowed me to compare total prices rather than base quotes. - Samantha S.
June-10 Excellent Customer Service, very polite and nice People to deal with. I changed my mind to to reduce the excess. Nothing was too much of a trouble. - Lawrence J. Vic.
June-10 the fact that you help us to compare prices easily and not needing to pay to make a reservation first was a good attraction. - Siew H L
May-10 Comprehensive list of all significant potential costs per hire company - easy comparison and no unexpected extras. Site option calculations were complete and consistent - we couldn't fault it, trick it or confuse it! Well done. - Rosemary M.
May-10 It brought another car rental company to my attention that I had never heard of before, Quick and simple to use with easy date/time amendments without the need to 'restart' the whole process. - Adam F.- Tas
May-10 Comparison of rates between all rental companies a great help, layout is simple and effective to use, Bonus offers provided great economy to our rental / money saved - Chan T - NSW
May-10 I liked the ease of selecting the "best deal" on the day, the site also makes it very easy to compare like against like - Elizabeth D - QLD
May-10 I am happy with the service form DriveNow.There is always a prompt reply from any enquiries I make. The fact that you could compare the prices from all the hire car companies was a bonus, It was a good way to save money by making a booking 2-3 months before travelling - John L - Syd
May-10 It was good to see all the options - but then also be able to click for further info - ie, re charges for extra drivers, mileage costs etc and the reduction excess rates etc - Bronwyn W - Mel
May-10 The easy comparisons, Clear, Database worked well. - Penny D. - WA
May-10 easy to initiate sarch for vehicle, price you see is price you pay, displays multiple options - Todd S.
May-10 I have already used DriveNow for another booking for November 2010. - Peter B. - QLD
May-10 I got a fantastic price considering I booked during Easter; altering my booking was quick and easy. - Scott McI. - MEL
Apr-10 Booked online at 11.50pm for the following day… very quick response, pickup and confirmation within minutes. - Kong L.Y. - Vic.
Apr-10 It was user friendly and then connfirmed everything straight away, thanks. - Eric A. - W.A.
Apr-10 Full range of companies ( Red Spot ) came up on screen, easy to compare and select. - Doug H. - N.Z.
Apr-10 let me say how impressed I have been with your very prompt and thorough replies to our emails. They have helped us to feel confident that we are dealing with a professional, reliable company... - Richard C. - bme
Apr-10 great comparison of rental companies. exactly what i was after, a cheap small car to get around in. - Tanya M. - QLD
Apr-10 It all worked brilliantly, I am amazed that I can arrange and pay for ( Campervan ) hire and turn up at the vehicle park and find everything ready as planned. Will definitely do it again - John P. - syd
Apr-10 No booking fee, only pay when I pick up my car. realtime booking with the car company, really fast. - Reinier L. - nsw
Apr-10 I'm so glad my friend told me about DriveNow! Up to date information from car hire companies - Tamyka B. - QLD
Apr-10 Simple to use The price you see is the price you pay - Robert S. - bne
Apr-10 The site was easy to search, book and confirm. Documentation was not excessive and the rental as a whole was an excellent experience. We have and will continue to recommend this service to friends, colleagues and family. - Shelley N. - N.T.
Apr-10 the experience was great - no surprises, no hidden fees and I was happy with the vehicle I rented. good links to the types/makes of cars and prices - Kirsten B. - syd
Apr-10 great prices and good selection! better than all the other sites! - George M - hba
Apr-10 (drivenow) Helped me save around $50-80 - Tanya U - Vic
Apr-10 You have the vehicle package set up well. We hired a 4 berth Britz and found that the van was set up with all the requirements needed. Thank you for making our holiday great. - Graham & Yvonne
Mar-10 It's a good service which meets my time restrictions. Quick and easy to use. - Dorreyelle C - N.T.
Mar-10 I chose a vehicle and supplier based on price. I saw it had an associated "upgrade" which I didn't really expect would come through. It did and I was impressed - Christopher B - Vic
Mar-10 I was unable to find a big enough car & had called around a lot. Drive Now found one for me. - Emma C - perth
Mar-10 Price was very competitive. Alot cheaper on your site than the actual Budget website - price is the main decider on choosing a rental car for our holidays - Gabrielle McD - Vic
Mar-10 Courteous and prompt responses to my emails was impressive. - Brian M - perth
Mar-10 I found one of your rentals that was cheaper through you than through Europcar themselves ... I appreciate that. - Ian & Jenny J - bne
Mar-10 I use your site every time I rent a car in Sydney. It is the most practical and a one-stop shop in terms of comparing prices across companies. - Vikki F - syd
Mar-10 Showed all the major car rental company's prices up against each other. Excellent layout. - James M - QLD
Mar-10 Availability of full information including Damage Excess, credit card fees. Very helpful - Robert S - QLD
Mar-10 The Prices and friendly service offered was a pleasant experience - Diane M - N.T.
Mar-10 Your site instructions were precise and easy to follow within a short duration we had a a suitable vehicle and confirmation in writing, this really was achievement. - Dennis John - N.Z.
Mar-10 The rental car company were courtious and honoured their agreement in every way. - Dennis N - N.Z.
Mar-10 I love your efficiency, we extended the rental in the last minute and you managed to assist us well and truly. - Brendan W & Izzy
Mar-10 It is reliable, when we arrived at Budget the vehicle was ready and waiting and we were on our way with no fuss. - Bryan L - Vic
Mar-10 Have been using DriveNow for several years and have never experienced a problem with a booking. - Janis C - NSW
Feb-10 all motorhome suppliers annd configurations in one location. - Ian N - WA
Feb-10 Easy to book, upfront payment not required which helps financially. (Campervan) - Tomas S - QLD
Feb-10 customer service was also excellant. site was easy to follow. - Deszree E - melb
Feb-10 Clear and easy to understand graphic comparison between companies; had the detail i required. - Peter C - QLD
Feb-10 The bonus free upgrade. (…is why DriveNow is good ) - Philip J - NSW
Jan-10 All costs including fees were included in the quote. Therefore no surprise fees added. - Roger S - WA
Jan-10 extremely helpful to all my inquiries, bookings processed quickly and in a friendly manner. Best customer service I have recieved in a long time ! - Philip C - Vic
Jan-10 Stating the partners ie. frequent flyer points; Comparing vehicle types & costs. - Michael T - WA
Jan-10 easy, no fuss, got exactly what i wanted plus price of everything was up front. - robert m - SA
Jan-10 The details and images of the (Campervans) were most helpful and definitely influenced our decision. - Phil L - NSW
Jan-10 I particularly liked the help your customer service team gave me with car seats for my little boy. I would definitely recommend the site and use it again. - Megan S - N.Z.
Dec-09 the cheapest and easiest to book through. no delays and always happy to help if i ring. gives you all options at once easy to find details. - anthony b - N.T.
Dec-09 This is the 4th time we have used your site and will surely be using it again. - Carmenita G - QLD
Dec-09 finding special deals for one way travel - Andrew K - QLD
Dec-09 Cheaaper than booking direct. - Isabel H - N.Z.
Dec-09 You had cars available when the rental car companys showd none. - Geoffrey H - QLD
Dec-09 At the check-in the customer service rep said that we had a very good deal !! - Terry McM - Vic
Dec-09 Alerted me to Hertz 3 days for 2 offer, which other sites didn't ! - James K. NSW
Dec-09 Good clear comparisions of major companies. No extra costs involved. - Maverick WLG - N.Z.
Dec-09 Hassle free. Stress free. User friendly. - Chew Hee Q. HBA
Dec-09 I had to chang my booking twice. The service I received was prompt and efficient with no hidden costs and the excess reduction explained prior to collection. - Carl AKL - N.Z.
Nov-09 I was able to pre-arrange an infant seat (at the same time as booking). - Pamela L. ACT
Nov-09 Thanks Candy ! I just wanted to say how much I appreciate the information I have received; this has been my first contact with DriveNow and I am very satisified with the service. - Claire C-B.
Nov-09 The total cost is readily displayed; You've never let me down yet ! - Lindy R. ADL
Nov-09 Put you on my favourites last time, went straight to it and got the best deal. - Peter McH. BNE
Nov-09 I needed my booking amended and the girl I spoke to on the phone at DriveNow (Alana) was excellent - very good customer relations skills. - Michael W. CNS
Nov-09 When I commented that we may not be on the nominated flight I received a very informative email & phone number to avoid a no-show… - Qantas staff - cont'd.
Oct-09 I always put this info on all bookings and you are the only company to ever advise me on what to do. Thank you. - Ian M. PER
Oct-09 A great site, well done; you gave me the best price on a Hobart rental, $200 cheaper than booking direct! I will certainly pass your details about. - Les C. Bateman Bay
Oct-09 Anna, thank you so much for the trouble you went to when I was unsure of how to manage the drop off in Hervey Bay. - cont.
Oct-09 It was wonderful to know that DriveNow is staffed by people with hearts & not just another automated site. THANK YOU. - Vicki C.
Oct-09 Great web site; makes comparing companies/cars very easy. - Stuart W.
Oct-09 Hi Candy, thanks very much. What a great site for booking rental cars. I will definitely use it again. - Ian G.
Sep-09 Used this service last weekend - it's brilliant! - James Mac.
Sep-09 I was very happy with the service and would definately use it again when the need arises. Thanks Alana !!! - cont.
Sep-09 I emailed some questions I had about insurance and immediately received answers which was terrific and very helpful. - Jennifer H.
Sep-09 You're site is probably the best one out there so keep up the good work. - Ingo
Sep-09 Thanks very much. What a great site for booking rental cars. I will definitely use it again. - Ian G.
Sep-09 I have spent over an hour looking at all major sites - using a discount voucher from Entertainment book which is supposed to be the best value - I booked with you as your site gave me a deal over 10% cheaper than the best I could find in an hour! - Bill T.
Aug-09 Just keep offering the fantastic prices! It cost me $82 in a taxi to get to melbourne airporte and I spent $103 on a Holden Statesman for 3 days in Sydney through your company. - Andrew
Aug-09 I had used DriveNow at Easter and we had a problem with (a supplier not) honouring our rate but to DriveNows credit, they fixed it . Thank you great customer service and happy to use your service. - Geoff
Aug-09 Ease of booking and I wanted reliability of service and the feeling of security - Lynette
Aug-09 The comparison in prices was impressed me. As pensioners we are looking for the best deal your site done that - Colin
Aug-09 We were delighted with the service at pick-up. The car was brand new and very comfortable, and drop-off was easy. Thank you! We will be booking again with you very soon! - Virginia
Aug-09 I thought your web site and service were great, I had a query and emailed through and this was answered very promptly. Well done and thank you - Mechelle
July-09 Extremely user friendly, for the not so savvy internet user! Increased confidence in booking services from the internet - Tony
July-09 The screen format was user friendly where you could see all companies, car makes and prices and the cheapest was highlighted - all in one screen, making comparisons very easy - Shelley
July-09 Basically your website worked well. No bugs or lagging in loading. I really hate a bad website that doesn't function properly - Su
July-09 Clear statement of inclusions, additional costs and options.Comparrison between different companies for the same vehicle. very user friendly and efficent service! - Sharyn
July-09 Good to be able to book baby seat online. - Jonathon
July-09 links worked. site user friendly; inforamtion displayed well. response good - Jennifer
DriveNow™ Pty Ltd ("DriveNow™") provides you with access to motor vehicle rental suppliers ("the Suppliers"). You must agree to the Terms and Conditions detailed below ("the Terms") in relation to all motor vehicle bookings:
a) All motor vehicle bookings are final. Cancellation penalties depend on motor vehicle type (see Cancellation Policy at Item 3 below). An Administration Charge (specified below) applies to all booking changes and cancellations.
(b) DriveNow™ is a booking service for the Suppliers. You will be required to complete a rental agreement directly with the relevant Supplier on collection of the rented vehicle. Your rental is subject to the terms and conditions of the respective Supplier with whom the rental agreement is made.
(c) Each Supplier is responsible for notifying inventory levels to DriveNow™. DriveNow™ does not accept any liability for unavailability of vehicles caused by the Supplier over-selling its own vehicle inventory.
(d) You are required to produce the same current, full and valid drivers licence as used to book the motor vehicle rental when collecting and completing the rental agreement. You will also be required to provide a credit card at collection of the rented vehicle. For non pre-paid bookings, this card will be charged by the Supplier for the cost of the vehicle rental. This card will also be used to cover additional charges (such as extra insurance, fuel prepayments, security deposits, Stamp Duty and Taxes not included at time of booking). NOTE: The credit card presented MUST be in the name of one of the nominated Drivers, signing the suppliers rental agreement, it cannot be in the name of a party who is NOT present at the time of picking up the vehicle.
(e) DriveNow™ makes every effort to ensure that the information available on its web site is accurate ("the Site"). However, DriveNow™ cannot and does not guarantee that the Site is free from errors, faults or omissions. DriveNow™ does not accept liability for any errors or ommissions and reserves the right to change information published on the Site at any time.
(f) DriveNow™ will not be liable (whether in contract, tort, or otherwise) for any indirect or consequential loss arising out of the use of or connected with the Site or for any products or services purchased from the Site.
(g) DriveNow™ makes no warranty or representation about the fitness or suitability of any product or service advertised on the Site. To the extent permitted by law, all other terms, conditions, agreements, warranties, representations, or understandings whether express or implied, in any way extending to, otherwise relating to, or binding upon DriveNow™, other than these Terms are hereby excluded.
(h) DriveNow™ receives a payment from the Suppliers for the provision of the DriveNow™ booking service.
(i) You must be at least 21 years of age, with a current and full Australian or International drivers licence, written in English to book motor vehicle rental on DriveNow™. Probationary Licences are not accepted. Most of the prices displayed are for drivers over 25 years of age. If you are under 25 years of age, at the rental collection point you may:
(i) be asked to pay a surcharge to complete the rental agreement, (ii) have your rental agreement denied and your booking cancelled. (refer to our cancellation policy)
(j) These Terms do not affect consumers' statutory rights.
(k) Most car and campervan rentals include unlimited mileage, unless otherwise stated under the offer details of your booking.
(l) Car Rentals are charged per 24 Hours, whilst Campervan rentals are charged per Calendar Day.
(m) Bookings made through DriveNow™ are not eligible for express service, car rental loyalty programs or frequent flyer miles (unless otherwise stated by the relevant Supplier's offer details).
(n) Neither DriveNow™ nor any Supplier will accept coupons for upgrades, free days, discounts or any other promotions.
(o) In these Terms, a reference to 'AUD', '$' or 'dollar' is a reference to the lawful currency of Australia.
(p) All amounts are inclusive of GST unless specified as being 'exclusive of GST'.
(q) You agree that these Terms shall be deemed to be made in the state of Victoria in the Commonwealth of Australia and is subject to the non-exclusive jurisdiction of Victorian Courts.
(r) Any part of these Terms being the whole or part of a clause shall be capable of severance without effecting any other part of these Terms.
(s) Registration data and certain other information about you is subject to our Privacy Policy. For more information, please review our full Privacy Policy. You acknowledge that DriveNow™ will disclose your information to your nominated Supplier in order to provide the rental services. DriveNow™ may also disclose your information to any other service provider DriveNow™ engages to carry out or assist its functions or activities.
(t) PLEASE NOTE - While you are allowed and encouraged to share fuel expenses with your fellow travellers, it is illegal to charge them a fare.
(u) You are not permitted to carry more passengers than the vehicle is legally registered to carry (as indicated on the Vehicle Details page on the Site).
(u) SECURITY BONDS - You must pay a security bond to Suppliers as per details below :
Car Rental Security Deposit/Bond You will be required to pay a bond on your credit card to secure any incidental costs and your insurance liability. The credit card you use for the bond must be in the name of one of the parties signing the rental agreement.
Campervan Rental Security Deposit/Bond On pick up of the vehicle, a Vehicle Security Deposit is payable. The amount is determined by the Excess Reduction Package selected (refer to your Campervan details re Excess amounts). If you do not take an Excess Reduction Option, the Security Deposit is the full amount of the vehicle Excess (in most cases AU$5,000) and is payable ONLY BY CREDIT CARD. The Deposit amount to be paid by credit card, will be debited to your account immediately. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Campervan companies do not accept any liability for variances up or down. The credit card you use for the bond must be in the name of one of the parties signing the rental agreement.
Security Deposit/Bond You must pay the following bond in relation to the following Suppliers: THL - $650 Apollo - $1500 PLEASE NOTE - BOND MUST BE PAID VIA A CREDIT CARD, NO CASH BONDS ARE ACCEPTED. Bond is returned to the credit card at the end of the trip, subject to the Supplier's conditions.
Vehicle Please note that when booking a One-Way Special, if the vehicle booked is not available, the Supplier may provide another vehicle type - usually larger than you require - at the time of pick up, subject to availability.
There are NO administration charges for any booking changes or cancellations made.
There is no refund for late pick up or early return of the vehicle.
Car Rental Cancellation fees:
- If cancelled more than 48 hours before vehicle pick up - No charge. - If cancelled less than 48 hours before vehicle pick up - No Charge. - If cancelled on the day of pick up or a no show you maybe charged the first days rental - subject to the Rental Companies Terms and Conditions. DriveNow does not levy any Cancellation Charges.
Campervans, Motorhomes, 4wd Campervans, & 4wd Cancellation fees:
- If cancelled more than 24 days before vehicle pick up - No charge. - If cancelled 7 to 24 days prior to pick up - 25% of gross rental or $200, whichever is the greater amount. - If cancelled less than 7 days prior to pick up - 55% of gross rental. - If cancelled on the day of pick up or a no show - 100% of gross rental.
"One-Way Specials" Cancellation fees:
- If cancelled within 12 hours of booking - No fee. - If cancelled more than 12 hours after booking or now show for pick up - $250 fee.
